Physical Address

304 North Cardinal St.
Dorchester Center, MA 02124

How To Fix Surface Tablet Not Charging

When faced with the frustrating issue of a Surface tablet not charging, it's crucial to approach troubleshooting with a methodical and systematic mindset.

From checking the power supply and cables to examining the charging port and connections, there are various steps one can take to diagnose and potentially resolve the problem.

However, sometimes the solution might require a deeper understanding of the device's internal workings or professional intervention.

As we explore the intricacies of fixing a Surface tablet that refuses to charge, it becomes apparent that a blend of technical know-how and patience is essential in navigating this predicament effectively.

Key Takeaways

  • Check power supply and cable functionality for issues.
  • Restart Surface tablet to clear glitches and reset power settings.
  • Update software and drivers for efficient charging.
  • Inspect charging port and connections for obstructions or damage.

Check Power Supply and Cable

In assessing the issue of a Surface tablet not charging, the initial step involves examining the functionality of the power supply and cable. Ensure the power supply LED light turns on when connected to a power source to confirm that it is working correctly. It is crucial to use the original charging cable provided by Microsoft for the Surface tablet to ensure optimal performance. Testing the charging cable with a different device can help rule out any cable issues that may be causing the problem. Additionally, inspect the charging block for any visible damage or defects that could be hindering the charging process.

To further troubleshoot the charging problem, clean the charging port on the Surface tablet carefully. Dust and debris can accumulate in the charging port over time, preventing a proper connection between the device and the charging cable. By following these steps and ensuring that both the power supply and cable are in good working condition, you can effectively address and potentially resolve the issue of your Surface tablet not charging.

Restart Surface Tablet

To resolve charging issues on Surface tablets, consider performing a forced restart by pressing and holding the power button for 20 seconds. Restarting the tablet can help reset power management settings and potentially fix charging problems. Here are some key points to consider when restarting your Surface tablet:

  1. Clear Temporary Glitches: A forced restart can resolve charging issues by clearing temporary glitches in the system.
  2. Power Button: Press and hold the power button for 20 seconds to initiate a forced restart on your Surface tablet.
  3. Reset Power Management Settings: Restarting the tablet can help reset power management settings, optimizing the charging process.
  4. Address Charging Problems: Restarting the tablet is a quick and simple troubleshooting step to address charging issues effectively.

Remember to ensure all apps are closed before restarting your Surface tablet to ensure a clean reboot.

Update Software and Drivers

Consider updating the software and drivers on your Microsoft Surface Pro tablet to address compatibility issues with charging components and improve power management efficiency. New software updates often include fixes for charging-related bugs and optimizations, while driver updates can enhance the capability of the battery, charger, and power supply.

Keeping your Surface drivers and firmware up to date ensures that your device is utilizing the latest charging protocols, such as the ACPI-Compliant Control Method Battery. Regular updates through Windows Update can help maintain the health and performance of your device's battery and charging system.

To assist with diagnosing and resolving charging issues related to software and drivers, you can also utilize the Surface Diagnostic Toolkit provided by Microsoft. By staying current with software and driver updates, you can potentially resolve charging issues and optimize the charging performance of your Surface tablet.

Inspect Charging Port and Connections

Ensure the charging port and connections on your Microsoft Surface tablet are free from any obstructions or damage that could impede the charging process.

Here are some steps to inspect the charging port and connections effectively:

  1. Check for Obstructions: Examine the charging port for any dust, debris, or physical damage that may hinder the connection between the charger and the device.
  2. Secure Charger Connection: Ensure that the charger is firmly plugged into the device to establish a reliable power source and maintain a steady charging connection.
  3. Inspect Charging Cable: Examine the charging cable for any wear, fraying, or damage that could impact the efficiency of charging your Surface tablet.
  4. Clean the Charging Port: Use compressed air or a soft brush to clean the charging port and remove dirt, lint, or any other obstructions that could disrupt the charging process.

Run Surface Diagnostic Toolkit

When troubleshooting charging issues with your Microsoft Surface tablet, one effective step is to utilize the Surface Diagnostic Toolkit to identify and address potential hardware, software, or connectivity issues.

This toolkit is designed to support Surface 3 devices and newer models, offering a comprehensive diagnostics process. Users can easily download the Surface Diagnostic Toolkit from the Microsoft Store if it's not already pre-installed on their Surface device.

By following the diagnostic instructions provided by the toolkit, users can efficiently pinpoint specific hardware issues, software problems, or connectivity problems that may be affecting the charging functionality of their device. It is essential to allow sufficient time for the diagnostic process to complete, typically taking around 10-20 minutes.

Utilizing the Surface Diagnostic Toolkit can lead to an efficient issue resolution, ensuring that any underlying problems hindering the charging capabilities of your Surface tablet are effectively identified and addressed.

Try Different Power Source

Testing the Surface tablet with an alternate power outlet can help determine if the current power source is causing charging issues. When troubleshooting charging problems, consider using a different power source by following these steps:

  1. Check Power Supplies: Ensure the power outlet is functioning correctly and avoid using power strips or surge protectors that may interfere with the charging process.
  2. Use a Different Port on Your Surface: Try connecting the charger to a different port on your Surface device to see if the issue lies with a specific port.
  3. Plug It Back: Unplug the charger, wait for a few seconds, and then plug it back into the power outlet to reset the connection.
  4. Check for Updates: Make sure your Surface device is up to date by running the Surface Diagnostic Toolkit or checking for updates through Microsoft Support.

Consider Servicing Options

If troubleshooting steps fail to resolve the charging issues with your Surface tablet, it is prudent to assess the warranty status and explore Microsoft's servicing options for professional assistance.

Start by checking the warranty status of your Microsoft Surface to determine eligibility for servicing options. Before considering servicing, it is advisable to utilize Microsoft's online support resources for troubleshooting steps.

If the issue persists, you can create a service order online for convenient repair or replacement of your Surface tablet. For more complex problems, visiting an authorized service center can provide you with professional assistance in resolving charging issues.

Ensure to follow the specific guidelines and instructions provided by Microsoft when sending your device in for servicing. By leveraging Microsoft's servicing options, you can address charging issues with your Surface tablet effectively and efficiently.

Frequently Asked Questions

Why Is My Surface Plugged in but Not Charging?

When a Surface tablet is plugged in but not charging, it could be due to a faulty charging cable, power adapter, or a problem with the charging port. Checking for physical damage, debris, or updating the battery driver may help resolve the issue.

Why Is My Surface Book Tablet Not Charging?

The Surface Book tablet may not charge due to a faulty charger, damaged charging port, outdated drivers, low power supply, or a drained battery. Physically inspecting the tablet and charger is essential to identify and resolve charging issues.

How Do I Get My Surface to Charge?

To ensure proper charging of your Surface device, utilize the original charger or a compatible USB Type-C PD charger, maintain a clean charging port, and troubleshoot potential power supply issues through different outlets or diagnostic tools provided by Microsoft.

Is There Another Way to Charge Surface Pro?

Yes, there are alternative methods to charge a Surface Pro, such as using a Surface Connect port, USB Type-C port, Surface Dock, USB-C Power Delivery power bank, or an official Surface Pro car charger. These options provide flexibility and convenience for charging.


In conclusion, troubleshooting a Surface tablet not charging involves several steps:

  • Checking the power supply, connections, and charging port.
  • Performing software updates and running diagnostic tools.
  • Ensuring secure connections, clean charging ports, and using original chargers for effective troubleshooting.

Seeking professional help may be necessary if the issue persists despite these measures.

Sharing is caring.
Alex Mitchell
Alex Mitchell

Alex Dockman is an IT Systems Engineer and tech enthusiast with a knack for making complex technology topics understandable. With a background in Computer Science and hands-on experience in Silicon Valley, he shares his insights on docking stations and connectivity solutions, helping readers navigate the tech world. Alex's writing is known for its clarity and precision, making technology accessible to all.

Leave a Reply

Your email address will not be published. Required fields are marked *