Physical Address

304 North Cardinal St.
Dorchester Center, MA 02124

How To Fix Ring Keypad Not Charging

When encountering the issue of a Ring keypad not charging, it can be a frustrating experience. Simple troubleshooting steps can often resolve this issue, but what if those fail to yield results?

In such cases, exploring more advanced solutions might be necessary to revive the keypad back to full functionality. Let's delve into some additional strategies that could potentially offer a resolution to this persistent problem.

Key Takeaways

  • Check battery status and firmware updates
  • Inspect and maintain charging cable
  • Restart or reset the Ring Keypad
  • Stay updated with firmware updates

Common Reasons for Ring Keypad Not Charging

The common reasons for the Ring Keypad not charging can vary from battery status discrepancies to potential firmware updates affecting the charging port functionality. When encountering charging issues with the Ring Keypad, it is essential to first verify the battery status through the Ring app. Changes in LED behavior, often prompted by firmware updates, can create the perception of charging port problems. It is important to note that not all charging issues are hardware-related; software updates can also impact the charging functionality of the Ring Keypad.

To address these concerns, seeking support from Ring for troubleshooting steps and possible warranty coverage for charging port issues is recommended. Detailed instructions for diagnosing charging port issues are available through Ring support channels, providing users with the necessary guidance to resolve charging issues effectively. By understanding these common reasons for charging problems with the Ring Keypad, users can take proactive steps to address and rectify any issues they may encounter.

Check the Charging Cable and Connection

To ensure proper charging of the Ring Keypad, meticulously inspect and maintain the integrity of the charging cable and its connection. Start by ensuring that the charging cable is securely plugged into both the Ring Keypad and the power source. Verify that the cable is not damaged or frayed, as this can hinder the charging process. If there are any signs of damage, consider using a different USB port or power adapter to rule out issues with the power source. It is also essential to keep the charging port on the Ring Keypad and the cable clean from any debris or dust that may interfere with the connection.

Furthermore, testing the charging cable with another device can help determine if the problem lies with the cable or the Ring Keypad itself. Pay attention to the LED indicator on the Ring Keypad while charging, as it can provide valuable information about the charging status. By following these steps and ensuring a secure and clean connection, you can troubleshoot and potentially resolve charging issues with your Ring Keypad effectively.

Restart the Ring Keypad

After ensuring a secure and clean connection for the Ring Keypad's charging process, the next step to troubleshoot charging issues is to restart the device. Restarting the Ring Keypad can often resolve charging problems by resetting the device's internal system.

To perform a restart, begin by unplugging the power cord from the keypad. Allow a few seconds to pass before plugging the power cord back in, which will initiate a reboot of the device.

This simple process can help address charging issues that may be caused by software glitches or temporary malfunctions within the Ring Keypad. By restarting the device, you are essentially giving it a fresh start, which can sometimes clear up any charging-related issues efficiently.

Before seeking further assistance, it is advisable to try restarting the keypad as it is a straightforward and effective first step in troubleshooting charging problems. Additionally, ensure that the power source is functioning correctly to support the charging process effectively.

Update Ring Keypad Firmware

Software enhancement plays a vital role in maintaining the functionality and performance of Ring keypads. These devices are designed to receive firmware updates wirelessly, allowing for continuous improvements and bug fixes. Firmware updates can address issues such as LED behavior, battery management, and overall performance of the keypad. Regularly checking for available updates through the Ring app is essential to ensure that your Ring Alarm system operates optimally. By keeping your software up-to-date, you can potentially resolve charging issues and enhance the overall operation of your Ring keypad.

Benefits of Updating Ring Keypad Firmware:

  1. Improved performance and functionality.
  2. Enhanced security features for your Ring Alarm system.
  3. Ensuring compatibility with other Ring devices.

Reset the Ring Keypad

Updating the Ring Keypad firmware ensures that the device functions optimally, but in the event that troubleshooting is necessary, resetting the keypad can be a simple yet effective solution. To reset the Ring Keypad, simultaneously press and hold the '1' and '3' buttons. Continue holding the buttons until the keypad's lights flash, indicating that the reset process is complete. This action can help resolve charging issues and other connectivity problems that may be affecting the Alarm Keypad.

After performing the reset, it is advisable to reattempt charging the keypad to check if the previous charging problem persists. If the keypad still does not charge after the reset, it may be necessary to contact Ring support for further assistance and troubleshooting. Resetting the Ring Keypad is a basic troubleshooting step that can often resolve minor issues, ensuring that the device operates smoothly and efficiently.

Contact Ring Support for Assistance

For expert guidance and assistance in addressing Ring keypad charging issues, contacting Ring support is highly recommended. When facing difficulties with your Ring keypad not charging, reaching out to Ring support can be the solution you need. Here are three compelling reasons why contacting Ring support is the next step to take:

  1. Professional Troubleshooting: Ring support specialists are trained to provide tailored troubleshooting steps to diagnose and resolve charging problems effectively.
  2. Warranty Coverage: By contacting Ring support, you can explore options for warranty coverage that may include charger port replacements or repairs, saving you time and money.
  3. Expert Guidance: The knowledgeable support team at Ring can offer expert advice on the best course of action to take in resolving your Ring keypad charging concerns, ensuring a swift and efficient resolution.

Don't hesitate to contact Ring support for the expert help you need in fixing your Ring keypad charging issues.

Frequently Asked Questions

How Can I Tell if My Ring Keypad Is Charging?

To determine if your Ring Keypad is charging, observe the green flashing light while it is plugged in. The green light signifies it is receiving power. Once fully charged, the light will turn solid green. Check the Ring app for battery status confirmation.

What Happens When Ring Keypad Battery Dies?

When the Ring Keypad battery dies, the keypad ceases to function, rendering it unable to communicate with the Ring Alarm system or execute arming/disarming tasks. Regular monitoring and charging of the battery ensure seamless operation and system reliability.

Why Won't My Ring Alarm Charge?

If your Ring Alarm keypad is not charging, verify the battery status in the Ring app and consider firmware updates affecting LED behavior. Software updates can impact charging functionality. Before assuming hardware issues, check charge status and contact Ring support for assistance.

Why Is My Ring Keypad Not Working?

The Ring keypad may not be working due to various factors such as battery depletion, firmware issues, or hardware faults. To resolve this, follow troubleshooting steps, check for software updates, and contact Ring support for further assistance.


In conclusion, troubleshooting steps for a Ring keypad not charging include:

  • Checking the battery status,
  • Checking the charging port,
  • Checking the connection,
  • Restarting the keypad,
  • Updating firmware, and
  • Resetting the keypad if needed.

If the issue persists, contacting Ring support for assistance and possible warranty replacement is recommended. Keeping track of firmware updates is also important to ensure optimal charging functionality of the keypad.

Sharing is caring.
Alex Mitchell
Alex Mitchell

Alex Dockman is an IT Systems Engineer and tech enthusiast with a knack for making complex technology topics understandable. With a background in Computer Science and hands-on experience in Silicon Valley, he shares his insights on docking stations and connectivity solutions, helping readers navigate the tech world. Alex's writing is known for its clarity and precision, making technology accessible to all.

Leave a Reply

Your email address will not be published. Required fields are marked *