Physical Address

304 North Cardinal St.
Dorchester Center, MA 02124

How To Fix Phonak Hearing Aid Not Charging

When faced with a Phonak hearing aid that is not charging, troubleshooting the issue can be a methodical process that requires attention to detail and patience.

From checking the power source to ensuring proper alignment during charging, each step plays a crucial role in resolving the problem.

However, in some cases, the solution may not be as straightforward, prompting further exploration into alternative methods or seeking professional guidance.

By understanding the nuances of the charging process and the intricacies of the hearing aid's functionality, a resolution to this issue can be within reach.

Key Takeaways

  • Ensure proper alignment of hearing aid contacts with charger contacts
  • Restart charging process by pressing reset button for 8 seconds
  • Maintain clean contacts on hearing aids and charger for effective charging
  • Seek professional assistance for battery replacement after 4-6 years

Check the Power Source

Ensuring a reliable power source is essential when troubleshooting issues with charging Phonak hearing aids. The charger must be securely plugged into a working wall outlet to provide power to the devices. It is crucial to check for any issues related to the power supply, such as tripped circuit breakers or power outages, that may hinder the charging process. Additionally, verifying that the charging cable is correctly connected to both the charging station and the power supply is necessary to ensure a stable power source for the hearing aids.

To address potential power supply problems, it is advisable to test the outlet with other devices or try using a different outlet to rule out any electrical issues. Confirming that the charging station is receiving power and functioning correctly before attempting to charge the Phonak hearing aids can help avoid charging complications. By paying close attention to the charger and power supply, users can troubleshoot and resolve charging issues effectively.

Clean the Charging Contacts

To maintain optimal charging performance, it is essential to regularly clean the charging contacts on both the hearing aids and the charger to remove any dirt or debris.

Over time, dirt and debris can accumulate on the metal contacts, leading to charging issues. Using a dry cloth or a small brush, gently clean the contacts to ensure they are free of any residue that may hinder a proper connection for charging.

By incorporating regular cleaning into your maintenance routine, you can help maintain a consistent and efficient charging process for your Phonak hearing aids.

Keeping the charging contacts clean not only prevents charging issues but also ensures the optimal performance of the devices. This simple step can go a long way in prolonging the lifespan of your hearing aids and enhancing your overall hearing experience.

Ensure Proper Alignment While Charging

Proper alignment of the hearing aids during charging is essential to ensure efficient power transfer from the charger to the devices. When aligning the hearing aids for charging, it is crucial to ensure that the charging contacts on the hearing aids make direct contact with the contacts on the charger. Misalignment can disrupt this connection and prevent the transfer of power, leading to charging issues. By aligning the hearing aids correctly in the charger, a steady and secure connection is maintained, promoting effective charging.

To avoid charging problems due to poor alignment, it is important to securely place the hearing aids in the charger. This step helps maintain the necessary alignment for the charging process to function optimally without interruptions. Proper alignment plays a significant role in ensuring that the hearing aids receive the power they need to operate efficiently. By paying attention to alignment during charging, users can help prevent issues and keep their devices powered up when needed.

Restart the Charging Process

After removing the Phonak hearing aids from the charger, ensure that the charger is connected to a wall outlet before proceeding with the reset.

To reset the charger, locate the pinhole at the bottom of the charger where the reset button is situated. Use a pin like a sewing needle or safety pin to press and hold the reset button for about eight seconds.

Following the reset, observe the flashing red and green lights in the charger, indicating that the reset was successful. Once you see these lights, you can reinsert the hearing aids for charging.

The red light typically signifies that the charger is working correctly, while the green light often indicates that the hearing aids are charging. This process helps to ensure that the charger and hearing aids are in sync, allowing for proper charging functionality.

Update the Hearing Aid Firmware

Consider utilizing a phrasal verb to enhance the readability of the sentence: Enhancing the performance of your Phonak hearing aids can be achieved by updating the firmware. When encountering charging issues with your Phonak hearing aids, updating the firmware can often provide a solution.

Here are some key points to consider when updating the hearing aid firmware:

  • Check for available firmware updates on the Phonak website or contact Phonak Support for assistance.
  • Ensure your hearing aids are fully charged before starting the firmware update process.
  • Follow the manufacturer's instructions carefully to avoid any errors during the update.
  • Keep your hearing aids connected to a stable power source throughout the firmware update.
  • After updating the firmware, test the hearing aids to ensure that the charging issue has been resolved.

Regularly updating the firmware of your Phonak hearing aids not only addresses charging issues but also enhances their overall performance and functionality. For reliable support and guidance, Phonak Support can provide assistance throughout the firmware update process.

Replace the Rechargeable Battery

To ensure the continued functionality of your Phonak hearing aids, replacing the rechargeable battery is a crucial step that may be required after several years of use. Phonak rechargeable hearing aids typically last around 4-6 years before needing a new battery.

When it comes time for a replacement, it's essential to seek professional service from an authorized Phonak provider. The process involves removing the old battery and inserting a new one to restore proper functionality. Phonak offers warranty coverage for battery replacement within the specified timeframe, ensuring that you can get the support you need.

Consult with a Phonak audiologist for guidance on battery replacement options and procedures. Remember to use the charger case provided by Phonak to ensure the new battery is charged correctly and ready to be put back into the hearing aid for optimal performance.

Contact Phonak Customer Support

For individuals experiencing issues with charging their Phonak hearing aids, reaching out to Phonak Customer Support is recommended to receive expert assistance in troubleshooting and resolving these concerns. Phonak Customer Support offers dedicated help for resolving charging issues with Phonak hearing aids. By contacting them, you can benefit from guidance on diagnosing and addressing problems related to charging your devices.

Here are some key points to consider when contacting Phonak Customer Support:

  • Phonak Customer Support can provide assistance with troubleshooting the charge& go feature.
  • Make sure to describe the specific issues you are facing with charging your Phonak hearing aids.
  • Support representatives may offer solutions to ensure your devices are charging correctly.
  • They can recommend further steps to take if your hearing aids are not charging as expected.
  • Utilize Phonak's support services to guarantee that your hearing aids are functioning properly and charging effectively.

Frequently Asked Questions

Why Is My Phonak Charger Not Charging?

The Phonak charger may not be charging due to issues with the power source, connection, or hearing aids being stuck in shipping mode. Troubleshoot by ensuring a secure plug connection, power supply, and try resetting the hearing aids.

Where Is the Reset Button a Phonak Hearing Aid Charger?

The reset button on a Phonak hearing aid charger is typically located at the bottom of the charger case. It is a small pinhole that can be accessed with a pin, like a sewing needle or safety pin.

What to Do if Hearing Aid Won't Charge?

If a hearing aid won't charge, ensure proper cable connection and power source. Reset the device according to manufacturer instructions. If issues persist, consult an audiologist for professional assistance.

Can You Replace the Battery in a Phonak Hearing Aid?

Phonak hearing aids have rechargeable batteries that are not replaceable by users. The design focuses on recharging in specific cases. If experiencing charging issues, troubleshooting the charging case and connection is advised before seeking professional assistance.


In conclusion, troubleshooting steps for fixing a Phonak hearing aid not charging include:

  • Checking the power source.
  • Cleaning the charging contacts.
  • Ensuring proper alignment while charging.
  • Restarting the charging process.
  • Updating the hearing aid firmware.
  • Replacing the rechargeable battery.
  • Contacting Phonak customer support for further assistance.

Following these steps can help resolve the issue and ensure your hearing aid functions properly.

Sharing is caring.
Alex Mitchell
Alex Mitchell

Alex Dockman is an IT Systems Engineer and tech enthusiast with a knack for making complex technology topics understandable. With a background in Computer Science and hands-on experience in Silicon Valley, he shares his insights on docking stations and connectivity solutions, helping readers navigate the tech world. Alex's writing is known for its clarity and precision, making technology accessible to all.

Leave a Reply

Your email address will not be published. Required fields are marked *