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How To Fix Fitbit Charge Hr Not Charging

Addressing the issue of a Fitbit Charge HR not charging can be a frustrating experience for users reliant on their devices for tracking daily activities. From ensuring the cleanliness of charging contacts to troubleshooting potential software glitches, there are various steps one can take to rectify this common concern.

By following a systematic approach and ruling out different possibilities, users may find a solution that could potentially revive their Fitbit back to full functionality. However, the path to resolving this issue may require a blend of patience and technical know-how, prompting users to explore a series of troubleshooting steps to pinpoint the root cause and implement an effective fix.

Key Takeaways

  • Inspect charging setup for damage and secure connection
  • Clean charging contacts with rubbing alcohol for optimal performance
  • Restart or reset Fitbit device to troubleshoot charging issues
  • Check for firmware updates and ensure proper alignment for efficient charging

Check Charging Cable and Port

Inspecting the charging cable and port for any signs of damage or obstruction is the initial step in troubleshooting a Fitbit Charge HR not charging issue. Begin by examining the charging cable for visible damage or wear that could impact its functionality.

Ensure the charging port on the Fitbit Charge HR is free from debris or dirt that may impede the connection. It is advisable to try using a different USB port or power source to eliminate any potential issues with the current charging setup.

Check for any bent or broken pins on both the charging cable and the Fitbit device, as these could be causing the charging problem. Additionally, make certain that the charging cable is securely plugged into both the power source and the Fitbit Charge HR to establish a proper connection.

Clean Charging Contacts

To ensure optimal charging performance for your Fitbit Charge HR, maintaining clean charging contacts is essential in addressing potential charging issues. Here are some steps to effectively clean the charging contacts:

  1. Use Rubbing Alcohol: Dampen a cloth with rubbing alcohol and gently wipe the charging contacts on both the Fitbit device and the charging cable. This helps remove dirt and grime that may hinder the charging connection.
  2. Inspect for Gold or Bronze Appearance: Ensure that after cleaning, the charging contacts exhibit a gold or bronze color. This indicates a clean surface for a better connection between the Fitbit and the charging cable.
  3. Utilize a Toothbrush: For stubborn debris or buildup, softly scrub the charging contacts with a toothbrush. This method can help dislodge any particles that are hard to remove with just a cloth.

Restart Fitbit Device

For troubleshooting charging issues with your Fitbit Charge HR, consider performing a restart of the device. Restarting the Fitbit Charge HR can help resolve charging problems by resetting the device's internal system.

To restart the device, plug it into the charger and then press and hold the side button for 10-15 seconds until the Fitbit logo appears on the screen. Once the logo appears, release the button and unplug the Fitbit from the charger to complete the restart process.

This method can effectively troubleshoot software glitches that may be causing the charging problem. Restarting your Fitbit Charge HR is a simple yet essential step to take when facing charging issues, as it can often resolve common charging problems quickly and efficiently.

Update Fitbit Firmware

Updating the Fitbit firmware is a crucial step in resolving charging issues and ensuring optimal performance of your device. By keeping the firmware up to date, you can address software bugs that may be causing charging issues, and benefit from enhancements to charging algorithms for improved efficiency. Additionally, firmware updates often include fixes for compatibility issues, ensuring that your Fitbit Charge HR works seamlessly with various chargers and devices.

To update your Fitbit firmware effectively, follow these steps:

  1. Check for Updates: Regularly check the Fitbit app for any available firmware updates to ensure your device is running the latest version.
  2. Download and Install: Once an update is available, download and install it through the Fitbit app on your smartphone to apply the necessary fixes and enhancements.
  3. Optimize Charging Functionality: Firmware updates play a vital role in maintaining optimal charging functionality, so staying current with updates is essential for a seamless charging experience.

Ensure Proper Alignment of Pins

Maintaining proper alignment of the charging pins on your Fitbit Charge HR is essential for ensuring efficient charging functionality and preventing potential charging issues. When placing your Fitbit Charge HR on the charger, ensure it is securely seated to align the charging pins correctly.

Misalignment of the charging pins can lead to various charging issues with your Fitbit Charge HR. If you encounter problems with charging, try reconnecting your device to the charger to address any alignment issues that may have occurred.

It is important to avoid forcing the Fitbit Charge HR into the charger, as this can cause damage to the charging pins. Instead, gently place the device on the charger, making sure it aligns properly.

Reset Fitbit Charge HR

To effectively reset the Fitbit Charge HR, press and hold the side button for 10-12 seconds. This process can help resolve minor technical issues such as unresponsiveness or charging problems without affecting your stored data. When the reset is successful, you will see a smiley icon on the screen along with vibrations confirming the action.

Here are three key points to keep in mind when resetting your Fitbit Charge HR:

  1. Press and Hold: Ensure you press and hold the side button firmly for the specified 10-12 seconds to initiate the reset process.
  2. Look for Visual Cues: Watch out for the appearance of a smiley icon on the screen and feel for vibrations, indicating that the reset has been successful.
  3. Data Safety: Remember that resetting your Fitbit Charge HR does not erase your stored data; it only aims to troubleshoot issues like charging problems.

Verify Charger Functionality

After successfully resetting your Fitbit Charge HR, the next step is to ensure the charger's functionality by following these steps.

Start by testing the charger on another device to confirm if it is functioning properly.

Check the charger for any visible damage or wear that may affect its performance.

Ensure that the charger's cable is securely connected to the power source to guarantee a stable connection.

While charging, look out for any signs of overheating or unusual behavior that may indicate a problem with the charger.

If issues persist, consider using a different power outlet or USB port to eliminate potential charging issues.

Contact Fitbit Support

For personalized assistance in addressing charging issues with your Fitbit Charge HR, reaching out to Fitbit Support is recommended. Fitbit Support professionals can provide direct guidance and troubleshooting tailored to the specific charging issue you are experiencing. When contacting Fitbit Support, you can expect the following:

  1. Personalized Troubleshooting: Fitbit Support offers personalized assistance to help you diagnose and resolve charging issues with your Fitbit Charge HR efficiently.
  2. Tailored Solutions: By engaging with Fitbit Support, you can receive solutions that are specific to the charging problem you are facing, ensuring a more effective resolution.
  3. Expert Advice on Underlying Causes: Fitbit Support professionals can help you identify and address any underlying causes contributing to the charging issues with your Fitbit Charge HR, offering expert advice every step of the way.

Frequently Asked Questions

What to Do if Your Fitbit Is Not Charging?

If your Fitbit is not charging, ensure the charging contacts are clean and properly aligned. Check for misaligned pins and test the charger on another device. Avoid moisture and consider using a different USB port if needed.

How Do You Know if Your Fitbit Needs a New Battery?

To determine if your Fitbit Charge HR needs a new battery, monitor its battery life indicator for any significant decrease, track charging times, and check for physical damage or swelling on the battery. Consider replacing if issues persist.

How Do I Reset My HR Charge?

To reset your Fitbit Charge HR, connect the device to the charger and hold the button for 10-12 seconds. The Fitbit Charge HR will restart and display the Fitbit logo, indicating a successful reset. Resetting can help resolve charging issues or unresponsiveness.

How Do You Revive a Dead Fitbit Watch?

To revive a dead Fitbit watch, troubleshooting steps like testing different chargers, restarting the device, checking for physical damage, and contacting Fitbit support can help identify and resolve charging issues efficiently for optimal device functionality.


In conclusion, troubleshooting steps such as checking the charging cable and port, cleaning charging contacts, restarting the device, updating firmware, aligning pins properly, resetting the Fitbit Charge HR, verifying charger functionality, and contacting Fitbit support can help resolve issues with the device not charging.

By following these steps, users can ensure their Fitbit Charge HR functions properly and stays charged for optimal use.

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Alex Mitchell
Alex Mitchell

Alex Dockman is an IT Systems Engineer and tech enthusiast with a knack for making complex technology topics understandable. With a background in Computer Science and hands-on experience in Silicon Valley, he shares his insights on docking stations and connectivity solutions, helping readers navigate the tech world. Alex's writing is known for its clarity and precision, making technology accessible to all.

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