Physical Address

304 North Cardinal St.
Dorchester Center, MA 02124

How To Fix Cue Reader Not Charging

If you've encountered the frustrating issue of your Cue Reader not charging, fear not as there are steps you can take to troubleshoot and potentially resolve this issue.

From checking the charging cable to ensuring the power source is adequate, the solutions might be simpler than you think.

However, sometimes the problem runs deeper, requiring a more intricate approach.

Stay tuned to discover some lesser-known tips that could be the key to rejuvenating your Cue Reader and getting it back to its operational state.

Key Takeaways

  • Inspect charging cable for damage and replace if necessary.
  • Verify power source connection and test outlet functionality.
  • Reset Cue Reader by pressing Manual Reset Button.
  • Clean charging port regularly to maintain secure connection.

Inspect Charging Cable

To properly address issues with the Cue Reader not charging, begin by thoroughly examining the charging cable for any signs of damage or wear that may impede its functionality. Common issues that can arise with charging cables include fraying, kinks, or exposed wires, all of which can disrupt the flow of power to the device. By carefully inspecting the charging cable, you can identify any visible damage that may be the root cause of the charging problem.

If you notice any issues with the charging cable, such as fraying or exposed wires, it is crucial to replace it with a new cable to ensure proper charging functionality. Damaged cables not only pose a risk of electrical hazards but can also prevent the Cue Reader from receiving adequate power to charge effectively. By addressing common issues with the charging cable promptly, you can eliminate this potential culprit and move on to further troubleshooting steps if needed.

Check Power Source

After inspecting the charging cable for any signs of damage, the next step in resolving charging issues with the Cue Reader is to thoroughly check the power source. Here are some steps to ensure the power source is not the cause of the problem:

  • Verify the power adapter is securely plugged into the Cue Cartridge Reader.
  • Ensure the power outlet is functioning by testing it with another device.
  • Check for any damage or fraying on the power cord that may be affecting the charging.
  • Use a different power outlet or USB port to rule out power source issues.

Reset Cue Reader

Resetting the Cue Reader can be accomplished by pressing the Manual Reset Button for a duration of 1 second. This action initiates a reset to address potential issues with the device. It is essential to ensure that the reset button is only held for 1 second to avoid triggering unintended functions.

Holding the button for more than 3 seconds may result in a complete reset of the device, reverting it back to factory settings. The Manual Reset Button is conveniently located at the back of the Cue Reader for easy access when needed. For more detailed instructions on how to reset the Cue Reader, users can refer to the Cue Health Monitoring System User Manual.

Clean Charging Port

Ensuring the optimal performance of the Cue Reader involves not only resetting the device when necessary but also maintaining a clean charging port to facilitate seamless charging functionality.

To clean the charging port effectively, follow these steps:

  • Use a small brush or compressed air to remove debris or dust from the charging port of the Cue Reader.
  • Avoid using sharp objects that may damage the port while cleaning it.
  • Inspect the port for any visible signs of dirt, lint, or blockage that may hinder proper charging.
  • Gently clean the charging port with a soft, dry cloth to ensure a secure connection for charging.

Regular maintenance of the charging port is crucial to prevent charging issues with the Cue Reader. By keeping the port clean and free from obstructions, you can ensure a reliable charging process and prolong the lifespan of your device. Remember to handle the cleaning process gently and avoid causing any damage to the port during maintenance.

Contact Customer Support

To expedite resolution of the Cue Reader's charging issue, consider reaching out to Cue Health's customer support team for personalized assistance. Whether through a phone call or email, contacting Cue Health's customer support can provide you with tailored guidance to address the specific challenges you are facing with your Cue Reader not charging.

By detailing the nature of the problem, including any error messages or unusual behaviors observed, the knowledgeable support staff can offer troubleshooting steps, potential solutions, and address any warranty-related inquiries you may have. If the charging issue persists despite initial troubleshooting efforts, customer support can also assist you with exploring replacement options.

Promptly reaching out to Cue Health's customer support team is crucial for a timely resolution of the charging problems encountered with your Cue Reader.

Frequently Asked Questions

How Do You Reset a Cue Reader?

To reset a Cue Reader, locate the Manual Reset Button at the back of the device. Use a thin wire or paperclip to press the button for 1 second. Avoid holding for more than 3 seconds to prevent unintended actions or reset to factory settings. Refer to the user manual for detailed instructions.

How Do I Know if My Cue Is Charging?

To determine if your Cue is charging, observe the LED indicator on the Cue Cartridge Reader. A solid green light indicates active charging. If the light does not illuminate, troubleshoot by trying different power sources like outlets or USB ports.

How Long Do Cue Tests Last?

Cue tests typically vary in duration, generally lasting around 20 minutes to provide accurate health metrics. Some rapid diagnostics may be completed in as little as 15 minutes, while longer tests are required for more comprehensive monitoring.

How Do You Take a Cue Test?

To take a Cue test, insert the Cue cartridge into the Cue Cartridge Reader, ensure it's fully charged, connect it to a power source, follow on-screen instructions to begin the test, wait for results, and review them post-test.


In conclusion, troubleshooting the Cue Cartridge Reader's charging issues involves:

  • Inspecting the charging cable
  • Verifying the power source
  • Resetting the device
  • Cleaning the charging port
  • Contacting customer support if necessary

Following these steps can help identify and resolve any issues preventing the Reader from charging properly.

Referencing the Cue® Health Monitoring System User Manual for detailed troubleshooting instructions is recommended for a comprehensive resolution.

Sharing is caring.
Alex Mitchell
Alex Mitchell

Alex Dockman is an IT Systems Engineer and tech enthusiast with a knack for making complex technology topics understandable. With a background in Computer Science and hands-on experience in Silicon Valley, he shares his insights on docking stations and connectivity solutions, helping readers navigate the tech world. Alex's writing is known for its clarity and precision, making technology accessible to all.

Leave a Reply

Your email address will not be published. Required fields are marked *