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How To Fix Arlo Pro 2 Battery Not Charging

When facing the issue of Arlo Pro 2 battery not charging, troubleshooting becomes essential. Ensuring the power source compatibility, cable integrity, and cleanliness of charging contacts are initial steps.

However, complexities may arise, prompting the need for firmware updates or even professional intervention. The intricacies of this problem often unveil multiple layers, demanding a systematic approach to resolution.

Let's explore the nuances and potential solutions that could shed light on this perplexing situation.

Key Takeaways

  • Verify power adapter output is 9V1.1A and check for QC 2.0 icon.
  • Inspect charging cable for damage, clean magnetic ends, and test on different outlet.
  • Clean charging contacts regularly to maintain optimal performance.
  • Reset camera using reset button to resolve charging issues, and update firmware for enhancements.

Check Power Source

Have you verified the power source for your Arlo Pro 2 camera? When troubleshooting a battery that is not charging, the power source plays a crucial role. Ensure that the power adapter being used has a 9V1.1A output to provide the necessary charging power for the Arlo Pro 2. Look for the QC 2.0 icon on the power adapter, denoted by a lightning bolt, as this indicates compatibility with the camera for efficient charging. Additionally, check that the power adapter cable is securely connected to the camera to avoid any interruptions in the charging process.

If there are any error messages displayed on the camera indicating issues with the charging source, address them promptly. To further diagnose the problem, you can test the power adapter with another Arlo Pro 2 camera to determine if the issue lies with the camera or the adapter. By following these steps and ensuring a reliable power source, you can troubleshoot and resolve charging issues with your Arlo Pro 2 camera efficiently.

Inspect Charging Cable

When ensuring the reliability of your Arlo Pro 2 camera's charging process, a critical step involves inspecting the integrity of the charging cable. Here are some key points to consider:

  • Check the charging cable for any visible damage or fraying that may affect the connection.
  • Ensure the magnetic ends of the charging cable are clean and free from dirt or debris.
  • Try using a different power outlet to rule out any issues with the current outlet.

Ensuring that the charging cable is securely attached to both the power adapter and the camera is crucial for a successful charging process. Additionally, consider testing the charging cable on another compatible device to confirm if it's functioning properly.

Clean Charging Contacts

Gently wiping away any dirt, debris, or corrosion on the metal contacts of the Arlo Pro 2 battery and camera is essential to ensure a proper connection for charging. Using a soft, dry cloth, carefully clean the charging contacts to maintain optimal charging performance. It is crucial to avoid harsh chemicals or abrasive materials that could potentially damage the metal contacts. Dirty or corroded charging contacts can disrupt the charging process, leading to issues such as the battery not charging as expected.

Regularly inspecting and cleaning the charging contacts is a good practice to prevent any charging problems. By keeping the metal contacts free from dirt and corrosion, you can help maintain a reliable connection between the battery and the camera. Ensuring that the charging contacts are clean and well-maintained will contribute to the smooth functioning of the charging process for your Arlo Pro 2 device.

Reset the Camera

Ensuring the optimal performance of the Arlo Pro 2 camera's battery charging process may also involve resetting the camera to its default settings.

To reset the camera, follow these steps:

  • Locate the reset button on the camera's base.
  • Use a paperclip to press and hold the reset button for about 10 seconds.
  • Release the button when the LED light on the camera starts blinking amber.

Update Firmware

To enhance the functionality and address potential battery charging issues with your Arlo Pro 2 camera, ensure to update the firmware to the latest version available.

Firmware updates play a crucial role in resolving battery charging issues caused by software bugs or glitches. These updates often include enhancements to power management and charging protocols, which can significantly improve the overall performance of your Arlo Pro 2 camera.

To begin the firmware update process, check the Arlo app or website for the most recent firmware version compatible with your device. It is essential to follow the step-by-step instructions provided by Arlo to ensure a smooth installation process.

Regularly checking for firmware updates is recommended as it helps maintain the optimal functionality of your Arlo Pro 2 camera and effectively addresses any charging issues that may arise.

Keeping your camera's firmware up to date is key to ensuring its proper operation and maximizing its battery charging capabilities.

Replace Battery

Consider procuring a new Arlo Pro 2 battery from an authorized source such as Arlo's official website to address issues with the current battery not charging.

When replacing the battery, ensure it is compatible with the Arlo Pro 2 camera model to guarantee optimal performance. Follow the manufacturer's instructions for the installation process to avoid any errors and to maintain the camera's functionality.

Once the new battery is installed, dispose of the old battery properly according to local regulations to adhere to environmental standards.

After the replacement, it is crucial to test the new battery to confirm that it charges correctly and powers the camera as expected.

  • Ensure battery compatibility with Arlo Pro 2 camera
  • Follow manufacturer's instructions for installation
  • Test the new battery for proper charging functionality

Contact Customer Support

When encountering issues with the Arlo Pro 2 battery not charging, reaching out to Arlo customer support can provide valuable assistance. Contact Arlo customer support via phone or live chat to report the problem and seek guidance. Provide detailed information about the LED behavior and charging setup to help support agents accurately diagnose the issue. Customer support can then guide you through troubleshooting steps and offer solutions to resolve the battery charging problem effectively.

During your interaction with customer support, they may recommend checking the power adapter compatibility, ensuring proper battery contacts, and verifying secure charging cable connections. Utilize the free support services offered by Arlo to address the Arlo Pro 2 battery not charging issue promptly and efficiently. By collaborating with Arlo's knowledgeable support team, you can work towards resolving the charging problem and getting your Arlo Pro 2 camera back up and running smoothly.

Consider Professional Repair

If faced with persistent Arlo Pro 2 battery charging issues despite troubleshooting efforts, turning to professional repair services can offer a comprehensive solution. Expert technicians specializing in Arlo Pro 2 devices can diagnose and fix charging problems efficiently. By utilizing specialized tools and their knowledge, these technicians can identify and address any faulty components contributing to the battery not charging properly.

Additionally, professional repair services often provide warranties or guarantees for the work carried out on Arlo Pro 2 batteries, ensuring customers of the effectiveness of the solutions provided. Seeking professional repair not only offers effective solutions but also brings peace of mind, knowing that the persistent charging issues will be reliably fixed by skilled professionals. It is a prudent choice for individuals experiencing ongoing battery problems with their Arlo Pro 2 cameras.

Frequently Asked Questions

How Do You Revive a Dead Arlo Battery?

To revive a dead Arlo battery, ensure proper connection by reinserting it multiple times. Troubleshoot with different power adapters or cables. Clean contacts for a secure electrical connection. Monitor charging status after reinsertion. Consult Arlo Support if issues persist.

Can Arlo Batteries Go Bad?

Arlo batteries can degrade over time due to usage patterns, exposure to extreme temperatures, inadequate charging practices, age, and storage conditions. Using incompatible chargers or cables can also hasten battery deterioration, impacting overall battery health.

How Long Do Arlo Pro 2 Rechargeable Batteries Last?

Arlo Pro 2 rechargeable batteries typically last 3-6 months based on usage patterns, settings, and environmental factors. Factors affecting battery life include motion detection frequency, recording duration, temperature extremes, activity levels, and live streaming frequency. Regularly monitoring battery levels via the Arlo app is recommended for optimal performance.

Why Is My Camera Battery Not Charging?

To troubleshoot a camera battery not charging, check the power adapter output, ensure compatibility with Arlo Pro 2, secure cable connections, clean contacts, and test the adapter with another camera. Identifying and addressing these factors can resolve charging issues efficiently.


In conclusion, resolving issues with Arlo Pro 2 battery not charging involves several steps:

  • Checking the power source
  • Inspecting the charging cable
  • Cleaning charging contacts
  • Resetting the camera
  • Updating firmware
  • Replacing the battery
  • Contacting customer support
  • Considering professional repair if necessary

By following these steps and seeking appropriate assistance, users can effectively troubleshoot and address the problem with their Arlo Pro 2 battery.

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Alex Mitchell
Alex Mitchell

Alex Dockman is an IT Systems Engineer and tech enthusiast with a knack for making complex technology topics understandable. With a background in Computer Science and hands-on experience in Silicon Valley, he shares his insights on docking stations and connectivity solutions, helping readers navigate the tech world. Alex's writing is known for its clarity and precision, making technology accessible to all.

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